Shipping Policy

Thank you for shopping with Voliany.

Our goal is to process and deliver every order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends, holidays, or promotional events may require additional processing time.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

---

Estimated Delivery Times

Please note that delivery estimates are provided as general guidelines and may vary depending on customs procedures, carrier operations, weather conditions, or local postal services.

---

Order Tracking

After your package has been dispatched, you'll receive a shipping confirmation email with your tracking number.

Tracking information usually becomes available within 24–72 hours after shipment.

---

Shipping Address

Please ensure your shipping information is complete and accurate before placing your order.

Voliany cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by customers.

---

Customs & Import Duties

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges, when applicable, are the responsibility of the customer.

---

Delayed Deliveries

While we work closely with our logistics partners to ensure timely delivery, occasional delays caused by customs processing, severe weather, transportation disruptions, or other circumstances beyond our control may occur.

We appreciate your patience and understanding should unexpected delays arise.

---

Lost Packages

If your package appears to be lost in transit or has not arrived within a reasonable timeframe, please contact our support team.

We'll work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Customer Support

Email: info@volenxy.com