REFUND POLICY
Refund Policy
At Voliany, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include all original packaging
- Show no signs of damage caused by the customer
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Gift cards
- Items marked as Final Sale
- Products damaged due to misuse or improper care
Return Process
To start a return, please contact our customer support team before sending any item back.
Please include:
- Your order number
- The item(s) you wish to return
- A brief explanation for your request
Our team will provide return instructions after reviewing your request.
Customer Support
Email: info@volenxy.com
Refunds
Once your returned item has been received and inspected, we'll notify you of the refund status.
If approved, your refund will be issued to your original payment method.
Depending on your payment provider, refunds typically appear within 5–10 business days.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different product, we recommend placing a new order after your return has been approved.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Our support team will work with you to resolve the issue as quickly as possible.
Return Shipping
Unless the return is due to an incorrect or defective item, customers are responsible for return shipping costs.
Shipping fees paid during checkout are non-refundable unless required by applicable law.